Terms of Service.

Effective Date: May 2024

Welcome to KENZA KLAY. By using our website (https://www.kenzaklay.com/), you agree to comply with and be bound by the following terms and conditions.

1. Introduction KENZA KLAY provides products and services, including the sale of jewelry and the provision of workshops. By accessing or using our website, you accept these Terms of Service in full.

2. Account and User Responsibilities You do not need to create an account to make purchases or access certain features on our website. However, you are responsible for ensuring that any information you provide is accurate and complete.

3. Purchases and Payments We accept payments via PayPal. Please ensure that all payment information is accurate and that you have sufficient funds to complete the transaction.

4. Product Quality and Refunds Our products are handcrafted and may have unique variations and occasional imperfections, which are not considered defects and are not eligible for return or refund. If an item is damaged during shipping, please email us a photo within 5 days of delivery, and we will resolve the issue. Polymer clay jewelry is durable, but if it breaks, contact us via email for assistance. Refunds will only be issued to the original purchaser. Custom pieces are not returnable or exchangeable.

5. Shipping and Delivery For in-stock items, please allow 2-4 business days for processing and shipping. You will receive a tracking number via email once your order has shipped. For local pickup, we will email you with scheduling instructions.

6. Workshops and Services Once a workshop booking is made and paid, it is confirmed. Cancellations can be made up to 4 days in advance for a full refund.

7. Intellectual Property All intellectual property rights for our jewelry designs and website content are owned by KENZA KLAY. You may not reproduce, distribute, or create derivative works from our content without express written permission.

8. Prohibited Activities Users are prohibited from engaging in illegal activities, harassment, and spamming on our website. Violations may result in termination of access to our services.

9. Liability We make every effort to ensure the accuracy of the information on our website. However, we are not responsible for any errors or omissions, or for any loss or damage resulting from the use of our website. This includes damages arising from the use of third-party links, which are not under our control.

10. Modifications and Termination We may update these Terms of Service from time to time. Any changes will be posted on this page, so please review it periodically. We reserve the right to terminate your access to our website for violations of these terms or other applicable laws.

11. Governing Law These Terms of Service are governed by and construed in accordance with Moroccan law.

12. Contact Information If you have any questions or concerns about these Terms of Service, please contact us at hello@kenzaklay.com.

Thank you for choosing KENZA KLAY!